Microsoft 365 Copilot: AI Feature Not Available / Disabled

Current Status: Operational

Last checked: 4m ago

What We're Seeing Right Now

No recent issues reported. If you're experiencing problems with Microsoft 365 Copilot, report below to help the community.

What is this error?

When Microsoft 365 Copilot's AI features stop working, the AI-powered capabilities (writing, summarizing, generating, etc.) are unavailable while the rest of the app may work fine.

Error Signatures

AI not availableFeature disabledAI credits exhaustedThis feature requires a paid planAI is temporarily unavailableFeature not supportedAI assistant is offline

Common Causes

Microsoft 365 Copilot's AI backend provider is experiencing issues
AI feature disabled by admin or plan limitation
AI quota/credits exhausted for the billing period
Feature is in beta and temporarily unavailable
Browser or app version doesn't support the feature

✓ How to Fix It

Check if the AI feature is enabled in your settings/plan
Verify your AI credits/quota haven't been exhausted
Update the app or browser to the latest version
Try the AI feature on a different document/project
Check this page for Microsoft 365 Copilot AI backend issues
Contact your admin if the feature was disabled

Live Signals

Service Components

M365 Copilot Web

Operational

Recent Incidents

No incidents in the past 30 days

Frequently Asked Questions

Why is Microsoft 365 Copilot AI not working?

Check your plan includes AI features, verify credits/quota, and ensure the app is updated. If the issue is widespread, check the status above.

Is Microsoft 365 Copilot AI backend down?

Check community reports below for AI-specific issues.

How do I enable Microsoft 365 Copilot AI features?

Check your plan/subscription includes AI, verify credits, and ensure the feature is enabled in settings.

📊 Microsoft 365 Copilot Status Dashboard ❓ Is Microsoft 365 Copilot Down?

Other Microsoft 365 Copilot issues:

🔍 All Productivity Services