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Poly: Export Failed / Download Error
Current Status: Operational
Last checked: 10m ago
What We're Seeing Right Now
No recent issues reported. If you're experiencing problems with Poly, report below to help the community.
What is this error?
When Poly can't export your design, the rendering or file generation process failed. This can block deliverables and deadlines.
Error Signatures
Export failedDownload errorRendering failedCould not generate fileExport timed outFile generation errorCommon Causes
- Design is too complex for the export engine
- Export server overloaded
- Browser memory issue for large files
- Export format not supported for this design type
- Poly CDN or storage issue
✓ How to Fix It
- Try a different export format (PNG, SVG, PDF)
- Reduce design complexity or export in sections
- Try exporting from a desktop app instead of browser
- Clear browser cache and retry
- Check this page for export issues
- Try a lower resolution first
Live Signals
Service Components
Poly Web
OperationalRecent Incidents
No incidents in the past 30 days
Frequently Asked Questions
Why can't I export from Poly?
Try a different format, reduce complexity, or use the desktop app. If the issue is widespread, check the status above.
Is Poly export working?
Check community reports below for export-related issues.
What export formats does Poly support?
Most design tools support PNG, SVG, PDF, and JPG. Check Poly's documentation for format-specific limitations.