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PolyAI: API Error (500 / 502 / 503)
Current Status: Operational
Last checked: 13m ago
What We're Seeing Right Now
No recent issues reported. If you're experiencing problems with PolyAI, report below to help the community.
What is this error?
PolyAI is returning server errors (HTTP 500, 502, or 503). Customer support and sales AI platforms are mission-critical — an outage means your chatbot, live chat, or AI assist features stop working, directly impacting customer service quality.
Error Signatures
500 Internal Server Error503 Service UnavailableAPI request failedWebhook delivery failedBot unavailableChat service errorIntegration errorCommon Causes
- Backend API servers experiencing overload or failures
- Integration layer between PolyAI and your CRM/helpdesk failing
- Underlying LLM or NLP service experiencing issues
- WebSocket connection issues affecting real-time chat features
- Database issues affecting conversation history and ticket management
✓ How to Fix It
- Check PolyAI's status page immediately for active incidents
- Verify all API credentials and webhook configurations are still valid
- Test the connection between PolyAI and your CRM/helpdesk
- Switch to a human agent fallback if available on your platform
- Check if the issue affects all channels or just specific integrations
- Contact PolyAI support urgently — they typically have SLAs for enterprise customers
Live Signals
Service Components
PolyAI Web
OperationalRecent Incidents
No incidents in the past 30 days
Frequently Asked Questions
My customer-facing chatbot is down — what do I tell customers?
Enable a fallback message like 'Our chat is temporarily unavailable — please email us at support@...' Most platforms let you configure fallback responses. Route customers to email or phone support in the meantime.
Is PolyAI down right now?
Check the live status indicator at the top of this page. Our monitoring and community reports reflect real-time PolyAI availability.
How do I minimize the impact of a PolyAI outage on my support operations?
Always have a human agent fallback configured. Set up monitoring alerts for your PolyAI integration. Maintain an offline FAQ document that agents can reference. Consider multi-channel support so customers can always reach you.