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Tome: AI Feature Not Available / Disabled
Current Status: Major Outage
Last checked: 26m ago
What We're Seeing Right Now
No recent issues reported. If you're experiencing problems with Tome, report below to help the community.
What is this error?
When Tome's AI features stop working, the AI-powered capabilities (writing, summarizing, generating, etc.) are unavailable while the rest of the app may work fine.
Error Signatures
AI not availableFeature disabledAI credits exhaustedThis feature requires a paid planAI is temporarily unavailableFeature not supportedAI assistant is offlineCommon Causes
- Tome's AI backend provider is experiencing issues
- AI feature disabled by admin or plan limitation
- AI quota/credits exhausted for the billing period
- Feature is in beta and temporarily unavailable
- Browser or app version doesn't support the feature
✓ How to Fix It
- Check if the AI feature is enabled in your settings/plan
- Verify your AI credits/quota haven't been exhausted
- Update the app or browser to the latest version
- Try the AI feature on a different document/project
- Check this page for Tome AI backend issues
- Contact your admin if the feature was disabled
Live Signals
Service Components
Tome Web
OperationalRecent Incidents
No incidents in the past 30 days
Frequently Asked Questions
Why is Tome AI not working?
Check your plan includes AI features, verify credits/quota, and ensure the app is updated. If the issue is widespread, check the status above.
Is Tome AI backend down?
Check community reports below for AI-specific issues.
How do I enable Tome AI features?
Check your plan/subscription includes AI, verify credits, and ensure the feature is enabled in settings.