DownForAI

Ada Support status: API, auth, latency & outage reports

Ada Support is operational right now. DownForAI checks Ada Support every ~75 minutes across 1 monitored surface, with 0 community reports in the last 24 hours.

Operational
Last probe 2h ago·1 surface
Probe-monitoredLow confidence
📚 Docs →
100.0%
24h Uptime
512ms
p50 Network Latencyⓘ
882ms
p95 Network Latencyⓘ
0
Incidents (30d)

DownForAI monitors Ada Support via a single endpoint — Ada Support Web. Current status: operational — all surfaces are responding normally. Measured uptime over the last 24 hours: 100.0%. Median response time (24 h): 512 ms; p95: 882 ms.

No support platform incidents have been tracked for Ada Support since monitoring began, and no community reports were submitted in the last 24 hours. Automated checks continue on the configured schedule.

Data confidence: LowLast checked 2h 14m ago · 1 monitored surface · 1 with 24 h latency data

Current Status

✅
Operational
Everything works normally
✓Checked by our probes · 250ms
Verified 2h ago
✓No major incident reported
ⓘNo reports in the last 24h

Having issues?

Help other users by reporting if Ada Support is not working for you.

0reports in the last 24 hours

Surface Health

Ada Support WebOperational
HTTP 200p50 512ms2h ago

Uptime — last 24h

100.0%

Network latency — last 20 probes

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What DownForAI can verify about Ada Support

No confirmed provider-side issue detected
DownForAI currently sees Ada Support as operational based on available monitoring signals.
Signal source: public surface check · Monitoring confidence: Low
Still having trouble?

The issue may be account-specific, regional, network-related, or related to authentication, billing, quota, or rate limits.

Incident history (30d)

✓No incidents recorded in the past 30 days.

Reported symptoms

No user reports for Ada Support in the last 24 hours.

Known error signatures

Common failure patterns and how to diagnose them

Provider details

Ada is an AI customer-service automation platform whose agents resolve conversations across chat, email and voice, deployed per customer with integrations into helpdesks. Incidents show up as the customer-facing bot going silent or handoffs failing; ada.cx blocks direct probes.

What we monitor
Ada AI agents (customer-facing) — Chat, email, voice
Ada dashboard — Configuration
Helpdesk integrations — Handoffs and ticket creation
Ecosystem dependencies
Helpdesk and messaging platformsModel providers
Operator notes
  • ada.cx refuses automated requests (403); the technical signal is unreliable for this service.

Fallback alternatives

What to use if this service is down

Ada is down
Intercom Fin, Zendesk AI or Decagon (monitored on DownForAI) run comparable AI agents
Major migration

How we monitor

DownForAI checks monitored AI service surfaces on a rotating schedule, roughly every 75 minutes per surface, from a single centralized probe infrastructure. For services with an official machine-readable status page, we use that official status signal when available. For other services, we perform a basic public-surface check. Some services block datacenter probes; in those cases we mark them as “Monitoring limited” instead of treating a failed probe as a confirmed outage. Status is classified as Operational, Degraded, or Outage. Network latency (check response time) measures how long the monitored endpoint took to respond to our probe — it is not model inference speed, time-to-first-token, or tokens-per-second performance. We are independent of all providers listed and receive no compensation to report any particular status.

Ada Support statusEmbed this status badgeREADME · docs ▾
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