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AI21 Labs: API Error (500 / 502 / 503)
Current Status: Major Outage
Last checked: 21m ago
What We're Seeing Right Now
No recent issues reported. If you're experiencing problems with AI21 Labs, report below to help the community.
What is this error?
When AI21 Labs returns an API error (HTTP 500, 502, or 503), it typically means the servers are experiencing issues, undergoing maintenance, or handling an unexpected surge in traffic. This is usually a server-side problem, not something wrong with your code.
Error Signatures
500 Internal Server Error502 Bad Gateway503 Service UnavailableThe server had an error while processing your requestAn error occurredSomething went wrongWe're experiencing high demandService temporarily unavailableupstream connect errorgateway timeoutCommon Causes
- Server overload due to high demand or viral usage spike
- Scheduled or unscheduled maintenance on AI21 Labs infrastructure
- Bug or deployment issue on AI21 Labs's backend
- Regional outage affecting specific data centers
- Upstream dependency failure (cloud provider, database, etc.)
✓ How to Fix It
- Check AI21 Labs's official status page for known incidents
- Check this page for live community reports and recent incidents
- Wait 2-5 minutes and retry your request
- Implement exponential backoff in your code (wait 1s, 2s, 4s, 8s between retries)
- If using the API, check your SDK version is up to date
- Try a different model or endpoint if available
Live Signals
Service Components
AI21 API
OperationalRecent Incidents
No incidents in the past 30 days
Frequently Asked Questions
Is AI21 Labs API down right now?
Check the live status indicator at the top of this page. If it shows 'Degraded' or 'Outage', AI21 Labs is experiencing issues. Community reports below show what other users are seeing right now.
How long do AI21 Labs API errors usually last?
Most API errors resolve within 15-60 minutes. Major outages can last 1-4 hours. Check our incidents timeline for historical resolution times.
What should I do if AI21 Labs API keeps returning errors?
First, check if the issue is widespread using the reports on this page. If it's just you, verify your API key, check your rate limits, and ensure your request format is correct. If the issue is global, wait for AI21 Labs to resolve it.