Decagon Status — Is Decagon Down?

Operational

Last checked: 13m ago

Having issues with Decagon?

Report problems quickly and help the community stay informed.

0

reports in the last 24 hours

Service Status

Decagon Web

Operational175ms

24-Hour Uptime

17%

Operational

Degraded

Outage

No data

Latency (24h)

Recent Incidents

No incidents in the past 30 days

Common Issues with Decagon

See detailed troubleshooting guides for the most common Decagon errors:

API Error (500 / 502 / 503)

Decagon is returning server errors (HTTP 500, 502, or 503). Customer support and sales AI platforms are mission-critical — an outage means your chatbot, live chat, or AI assist features stop working, directly impacting customer service quality.

AI Feature Not Working (Suggestions / Summarization / Auto-Reply)

AI-powered features in Decagon — such as suggested replies, ticket summarization, sentiment analysis, or auto-routing — have stopped working or are producing incorrect results. This often indicates a partial platform degradation affecting the AI layer.

Slow Response Times / Lag

Response times from Decagon are elevated — whether for your chatbot replies, agent AI suggestions, or API calls. In customer support contexts, slow responses directly impact customer satisfaction (CSAT) scores.

About Decagon

AI customer support agent that resolves tickets using company knowledge autonomously.

Official Website

Category

Monitored Surfaces

Decagon Web

Community Discussion

No comments yet. Be the first to share your experience!