DownForAI

Gladly Hero status: API, auth, latency & outage reports

Gladly Hero is operational right now. DownForAI checks Gladly Hero every ~75 minutes across 1 monitored surface, with 0 community reports in the last 24 hours.

Operational
Last probe 1h ago·1 surface
Probe-monitoredLow confidence
📚 Docs →
100.0%
24h Uptime
246ms
p50 Network Latency
520ms
p95 Network Latency
0
Incidents (30d)

DownForAI monitors Gladly Hero via a single endpoint — Gladly Hero Web. Current status: operational — all surfaces are responding normally. Measured uptime over the last 24 hours: 100.0%. Median response time (24 h): 246 ms; p95: 520 ms.

Gladly Hero has had no tracked outages since joining the DownForAI monitoring network. No community reports have been filed in the last 24 hours.

Data confidence: LowLast checked 1h 35m ago · 1 monitored surface · 1 with 24 h latency data

Current Status

Operational
Everything works normally
Checked by our probes · 435ms
Verified 1h ago
No major incident reported
No reports in the last 24h

Having issues?

Help other users by reporting if Gladly Hero is not working for you.

0reports in the last 24 hours

Surface Health

Gladly Hero WebOperational
HTTP 200p50 246ms1h ago

Uptime — last 24h

100.0%

Network latency — last 20 probes

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What DownForAI can verify about Gladly Hero

No confirmed provider-side issue detected
DownForAI currently sees Gladly Hero as operational based on available monitoring signals.
Signal source: public surface check · Monitoring confidence: Low
Still having trouble?

The issue may be account-specific, regional, network-related, or related to authentication, billing, quota, or rate limits.

Incident history (30d)

No incidents recorded in the past 30 days.

Reported symptoms

No user reports for Gladly Hero in the last 24 hours.

Known error signatures

Common failure patterns and how to diagnose them

Provider details

Gladly is a customer-service platform combining human agents and its AI agent (Sidekick), organised around customer profiles; gladly.com redirects to gladly.ai. Incidents affect agent desks and customer-facing channels for its tenants.

What we monitor
Gladly agent deskHuman agents
Sidekick AICustomer-facing automation
ChannelsChat, email, voice, SMS
Ecosystem dependencies
Messaging and telephony channels
Operator notes
  • gladly.com redirects to gladly.ai; DownForAI's probe follows the redirect.

Fallback alternatives

What to use if this service is down

Gladly is down
Kustomer AI or Zendesk AI (monitored on DownForAI) offer comparable customer-service platforms
Major migration

How we monitor

DownForAI checks monitored AI service surfaces on a rotating schedule, roughly every 75 minutes per surface, from a single centralized probe infrastructure. For services with an official machine-readable status page, we use that official status signal when available. For other services, we perform a basic public-surface check. Some services block datacenter probes; in those cases we mark them as “Monitoring limited” instead of treating a failed probe as a confirmed outage. Status is classified as Operational, Degraded, or Outage. Network latency (check response time) measures how long the monitored endpoint took to respond to our probe — it is not model inference speed, time-to-first-token, or tokens-per-second performance. We are independent of all providers listed and receive no compensation to report any particular status.

Gladly Hero statusEmbed this status badgeREADME · docs ▾
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