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Play.ht: Transcription Failed / Audio Not Recognized
Current Status: Major Outage
Last checked: 7m ago
What We're Seeing Right Now
No recent issues reported. If you're experiencing problems with Play.ht, report below to help the community.
What is this error?
When Play.ht fails to transcribe audio, the speech-to-text engine could not process your file. This can be due to audio quality, unsupported languages, format issues, or service problems.
Error Signatures
Transcription failedCould not recognize speechNo speech detectedAudio format not supportedTranscription errorUnable to process audioLanguage not supportedCommon Causes
- Audio quality too low (background noise, distortion)
- Unsupported audio format or codec
- Language not supported or auto-detection failed
- Audio file too long or too large
- Play.ht transcription service is down
✓ How to Fix It
- Ensure audio is clear with minimal background noise
- Convert to WAV or MP3 format
- Specify the language explicitly if possible
- Try a shorter audio segment first
- Check file size against Play.ht's limits
- Check this page for service-wide issues
Live Signals
Service Components
Play.ht Web
DegradedPlay.ht API
DegradedRecent Incidents
No incidents in the past 30 days
Frequently Asked Questions
Why did Play.ht fail to transcribe my audio?
Most failures are due to audio quality, format, or file size. Try clear audio in WAV/MP3 format. If the issue is widespread, check the status above.
What audio formats does Play.ht support?
WAV, MP3, and M4A are widely supported. Check Play.ht's documentation for exact format requirements.
Is Play.ht transcription down?
Check community reports below for real-time feedback.