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HeyGen: Export Failed / Download Error
Current Status: Major Outage
Last checked: 17m ago
What We're Seeing Right Now
No recent issues reported. If you're experiencing problems with HeyGen, report below to help the community.
What is this error?
When HeyGen fails to export or download your generated video, the file is ready but can't be delivered to you. This is usually a server-side or browser issue.
Error Signatures
Export failedDownload errorCould not exportFile not availableExport timed outUnable to downloadCommon Causes
- Export server is overloaded
- Browser blocking the download
- Export format not supported
- Video file corrupted during processing
- HeyGen CDN/storage issue
✓ How to Fix It
- Try a different export format if available
- Disable browser popup/download blockers
- Try right-click → 'Save link as'
- Clear browser cache and retry
- Try a different browser
- Check this page for widespread export issues
Live Signals
Service Components
HeyGen Web
OperationalRecent Incidents
No incidents in the past 30 days
Frequently Asked Questions
Why can't I download my HeyGen video?
Try a different browser, disable download blockers, or try a different export format. If the issue is widespread, HeyGen may be having CDN issues.
Is HeyGen export working?
Check community reports below. If others can't download either, it's a service issue.
Will my video be lost if HeyGen export fails?
Usually no — generated videos are stored temporarily. Retry the export. Check HeyGen's retention policy for how long outputs are kept.