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HeyGen: Rendering Stuck / Processing Timeout
Current Status: Major Outage
Last checked: 17m ago
What We're Seeing Right Now
No recent issues reported. If you're experiencing problems with HeyGen, report below to help the community.
What is this error?
When HeyGen video rendering gets stuck, the progress bar stops moving or the processing time far exceeds the expected duration. This is common during peak usage when GPU resources are constrained.
Error Signatures
Stuck at 99%Processing...Rendering in progressStill processingTaking longer than expectedJob queuedEstimated time remaining: unknownProcessing timeoutCommon Causes
- GPU queue is backed up — your job is waiting
- The rendering process crashed silently
- Complex scene or long duration causing timeout
- Server-side error that didn't report back properly
- HeyGen is experiencing high demand
✓ How to Fix It
- Wait up to 15-30 minutes before assuming it's stuck
- Check this page for reports of widespread slowness
- Cancel and resubmit the job if possible
- Try a shorter or simpler generation
- Clear your browser and try fresh
- Contact HeyGen support if credits were consumed without output
Live Signals
Service Components
HeyGen Web
OperationalRecent Incidents
No incidents in the past 30 days
Frequently Asked Questions
Why is HeyGen rendering stuck?
Video rendering is GPU-heavy. During peak times, jobs queue up. If stuck for 30+ minutes with no progress, cancel and retry.
How long should HeyGen video rendering take?
Typically 2-15 minutes depending on length and complexity. Anything over 30 minutes likely means an issue.
Will I lose credits if HeyGen rendering fails?
Policies vary. Check HeyGen's terms — most services refund credits for failed generations.