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HeyGen: Video Upload Failed
Current Status: Major Outage
Last checked: 17m ago
What We're Seeing Right Now
No recent issues reported. If you're experiencing problems with HeyGen, report below to help the community.
What is this error?
When HeyGen fails to accept your video upload, the file could not be received or processed. Video files are large, making uploads more prone to network timeouts and format issues.
Error Signatures
Upload failedFile too largeUnsupported formatUpload timed outCould not process videoInvalid fileCommon Causes
- File too large
- Unsupported video format or codec
- Network timeout during upload
- HeyGen upload servers down
- Video corrupted or invalid
✓ How to Fix It
- Check file size limits (varies by service)
- Convert to MP4 (H.264) — the most widely supported format
- Compress the video before uploading
- Try a stable wired connection instead of WiFi
- Check this page for ongoing upload issues
- Try uploading a smaller test video first
Live Signals
Service Components
HeyGen Web
OperationalRecent Incidents
No incidents in the past 30 days
Frequently Asked Questions
Why can't I upload video to HeyGen?
Check file size, format (MP4 H.264 recommended), and your connection. If the issue persists, check the status above.
What video formats does HeyGen accept?
MP4 with H.264 encoding is the safest bet. Check HeyGen's documentation for exact limits.
Is HeyGen having upload issues?
Check community reports below for real-time feedback from other users.